Complete payment
An eligible FIUU payment is settled and the purchase earning is recorded exactly once.
Coztino Rewards
Earn points when you shop, check in daily and use your available rewards to save on your next eligible Coztino order.
How points are earned
Complete payment for an eligible order, and the earning is recorded as Pending. Points become redeemable after successful delivery confirmation.
Delivery confirms availability
The earning stays Pending until the aggregate order reaches Delivered.
Use the balance
4 points per RM1 eligible merchandise. 100 points are worth RM1 at checkout.
Calculation rules: rewards use eligible merchandise, the configured tax treatment and configured product exclusions. Shipping earns points: no. Tax-inclusive eligible merchandise is included.
Discounts and rewards-funded amounts do not earn additional points. The checkout and account views use the same backend calculation.
When points become available
After payment, points are Pending. After successful delivery, the same earning becomes Available immediately—there is no second positive earning.
Delivery may be confirmed by you clicking Order Received, a trusted courier confirmation, automatic confirmation after 14 days, or Coztino staff.
Available Coztino points expire 3 calendar months after they become available. We show points expiring soon so you have time to use them, and earliest-expiring points are used first.
Pending
Recorded for an eligible purchase, but waiting for successful delivery.
Available
Ready to use at checkout until the displayed expiry date.
On Hold
Temporarily unavailable while a verified return is being processed.
Expired
The remaining points passed their expiry date and remain visible in history.
Reversed
Points earned from returned items were permanently reversed after a settled refund.
Daily Check-In
Check in once a day to earn bonus points. Your seven-day reward schedule is:
- Day 11pts
- Day 21pts
- Day 31pts
- Day 45pts
- Day 51pts
- Day 61pts
- Day 710pts
Day 7 wraps back to Day 1. Missing a full day resets your next check-in to Day 1.Bonus points are available immediately and expire 3 calendar months after check-in.
Using points
100 points = RM1.00 off eligible checkout value.
Minimum redemption: 1 point. Maximum redemption percentage: 20%.
Shipping and excluded costs do not earn or redeem unless the checkout policy allows them. The FIUU minimum payable remainder is RM1.00 where applicable. A zero or negative redeemable balance cannot be used.
Returns and refunds
Contact Coztino through WhatsApp if you need to request a return. Your points are not placed on hold just because you ask about a return, your request is approved, or tracking is entered.
After approval, Coztino provides the return address and shipping deadline of 7 days. Points connected to returned items become temporarily unavailable only after courier acceptance is verified by Coztino.
If you cancel the return, the deadline expires, or inspection is rejected, the hold is released. After inspection approval and a settled refund, earned points for the returned items are reversed and points used on those items are restored from the approved allocation.
Restored points become Available immediately and expire 3 calendar months after restoration. The hold pauses the expiry of affected purchase points; it does not affect Daily Check-In credits.
If earned points were already used, the balance may become negative. You may continue earning, but redemption stays unavailable until the balance is positive.
Return timeline
- 1Contact Coztino on WhatsApp
- 2Return request reviewed
- 3Return address and deadline provided
- 4Ship the parcel
- 5Courier acceptance verified
- 6Related points temporarily held
- 7Coztino receives and inspects the item
- 8Refund approved or return rejected
- 9Points reversed or hold released
Frequently asked questions
Coztino may update the rewards programme, earning rates, redemption rules and eligibility from time to time. The rules shown during checkout and in your account apply to your order.